Frequenty Asked Questions

1: How long does shipping take?

Orders typically arrive in 5–8 business days in the USA and 10–15 business days internationally.

2: Can I cancel my order?

Yes — within 24 hours before processing/shipping.

3: What if a product arrives damaged?

Contact us immediately with photos — we’ll help with refund or replacement.

4: How do returns work?

You can return unused products within 30 days. See our full Return Policy for details.

5: Do you ship worldwide?

Yes — international shipping is available.

6: Can I return a product I’ve opened?

Generally no, unless it’s defective or damaged. Contact support for questions.

Still have questions?

Reach out to yourdermarelief@gmail.com and we’ll be happy to help!